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It's cheaper to retain your current customers than gain new ones. And repeat customers spend more. According to global management consulting firm Bain and Co., a 5 percent increase in retention yields profit increases of 25% to 100%. And on average, repeat customers spend 67% more than new customers.
Use a newsletter as a marketing piece to mail to prospective clients. Your newsletter will contain information on your business and what you offer.
Ensure repeat business by staying in touch with your customers. Show them you care on a personal level and drive this belief home with a newsletter. Create excitement and inform your customers about your new services and products. Let them know that you are an expert in your field.
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Direct mail is among the cheapest ways to attract a new customer (source: eMarketer). A 2001 survey by The Pitney Bowes and Peppers and Rogers Group showed it's a an effective marketing tool. 34% of those surveyed said that direct mail is the most valuable method companies use to establish and further customer relationships, the highest rated marketing method in the survey. Respondents to the survey also felt that Direct Mail is effective at building customer relationships
because it is familiar (95%), convenient (94%), interactive
(93%), universal (93%), private (87%) and personalized
(84%). The survey also found that, now more than ever, consumers value organizations that
make an effort to communicate and build a relationship with
them through the mail.
The survey discovered that Direct Mail:
- Inspires action -- Forty-five percent of the respondents said
that if they received a targeted direct mailing they would
mention the company to their friends, call if more information
was needed (44%), open a second piece of mail sent by the
company (43%), further investigate the company on the
Internet (39%) and buy something being advertised (22%).
- Has a purpose -- Consumers said direct mail educates,
organizes and relaxes them.
- Has positive attributes - Eighty two percent of the recipients
enjoy the control in choosing when to open a mail piece, 78%
appreciate its non-intrusive nature, 65% feel positive about its
security, and 56% feel more involved with an organization that
stays in touch using the mail.
What's the advantage? With direct mail, you communicate one-on-one with your target audience. You control who receives your message, what the message communicates, when it's delivered, and how many people you reach. |
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